Case Study: Standard Forwarding LLC cuts invoicing costs by $350,000 annually and boosts customer self-service with Oracle

Standard Forwarding LLC Transforms Customer Self-Service and Cuts Invoicing Costs by $350,000 Annually with Robust and Scalable Content Platform

Standard Forwarding LLC, a DHL Freight road‑freight affiliate and Midwest less‑than‑truckload (LTL) carrier with 17 terminals, faced a document‑heavy, paper‑based invoicing process and growing customer demand for online self‑service. The company needed to eliminate duplicated administrative work, reduce invoice processing costs, and deliver a reliable, scalable web and content platform that would let customers manage shipments end to end.

Working with Oracle partner Redstone Content Solutions and using Oracle WebCenter Capture, WebCenter Content, Oracle ADF and WebLogic, Standard Forwarding automated invoice capture, consolidated bills of lading and delivery receipts into a single repository, and launched a self‑service website to manage the shipment lifecycle. The result: faster invoicing, about $350,000 in annual savings, fewer customer service calls, and the ability to serve higher volume with the same staff through a modular, easily integrated platform.

Standard Forwarding LLC

Kevin Mishler

IT Director