Case Study: Spread Tecnologia automates field service dispatch and boosts productivity and customer satisfaction with Oracle Service Cloud (Oracle)

Spread Automates Field Service Dispatching and Management, Improves Staff Productivity and Customer Satisfaction with Oracle Service Cloud

Spread is a leading Brazilian IT consultancy founded in 1983, with 2,500 employees and 380 clients across finance, telecom, health and education sectors. Facing nationwide field-service operations across 26 states plus the Federal District, Spread needed to automate and optimize technician dispatching, speed and improve data capture on customer visits, ensure SLA and contract accuracy, and distinguish travel from service time to boost productivity.

With Oracle Service Cloud (implemented by Oracle Consulting in about 10 weeks and supported by staff training), Spread gained a centralized control point, automated route planning and dispatching, and integrated dashboards showing technician status and real-time locations. The solution cut phone-based coordination, improved data accuracy and reporting, increased route efficiency and technician productivity, and raised customer satisfaction through better staffing and on-time arrivals.

Spread Tecnologia

Alessandro Gushiken Passianoto

Operations Manager