Case Study: Solent NHS Trust scales Family Assist with Oracle Service Cloud

Solent NHS Trust picks Oracle Service Cloud to scale its Family Assist program

Solent NHS Trust needed a way to keep parents and families informed during COVID-19, when in-person appointments and education were harder to deliver. The trust turned to Oracle Service Cloud to build Family Assist Solent, a digital portal for childcare, pregnancy, and family support guidance.

Oracle implemented a searchable knowledgebase, live chat, and targeted email campaigns to deliver timely, medically approved information 24/7. The result was improved communication with thousands of families across Portsmouth, Southampton, and the Isle of Wight, while saving healthcare staff time previously spent on manual letters and phone calls.

Solent NHS Trust

Kelly Pierce

Head of Integrated Early Help and Prevention