Case Study: Smiles achieves near-zero downtime and 300% performance improvement with Oracle Cloud (Exadata & OCI)

Smiles defeats downtime with Oracle Cloud

Smiles is a Brazilian customer‑loyalty company serving about 18 million members and running loyalty programs for airlines, banks, hotels, and other partners. Handling roughly 3 million sessions, 2 million daily searches, and 2.5 million monthly transactions, Smiles needed 24/7 availability and scalability for its Siebel Loyalty system; running the database on on‑premises servers forced at least eight hours of downtime for upgrades and new features.

Smiles migrated its database to Oracle Exadata Cloud Service on Oracle Cloud Infrastructure, with Oracle providing end‑to‑end migration, ongoing maintenance, and 24/7 monitoring. The move delivered a 300% database performance boost and 32% application performance improvement, and enabled delivery of new features with nearly zero downtime.

Smiles

Nei Henckes

Operations, Infrastructure, Cybersecurity and Sustainability Manager