Case Study: Smart Applications International achieves expanded access to healthcare in Africa with Oracle Database Cloud Service and Oracle Business Intelligence Cloud Service

Smart Applications International Improves Access to Healthcare in Africa

Smart Applications International Ltd., a Nairobi‑based IT firm that provides biometric identity and medical insurance automation to more than 3,000 insured companies and healthcare facilities and over 1 million people across Kenya, Uganda, Rwanda and South Sudan, faced scaling and data‑access challenges. The company needed accurate, always‑available biometric and claims data, faster time‑to‑market, integrated end‑to‑end reporting to reduce disputes and fraud, and real‑time analytics to help insurers design relevant products for a continent where under 3% currently have health coverage.

By migrating to Oracle Database Cloud Service and Oracle Business Intelligence Cloud Service, Smart Applications centralized data, automated claims workflows and delivered interactive dashboards to providers. The move cut claim verification and dispute processing time by 70%, reduced support and delivery effort by 30–40%, lowered total cost of ownership by over 20%, shortened time‑to‑market by 15%, achieved 100% platform availability and onboarded 80% of employees within two months—positioning the company to increase insurance penetration and expand into new sectors.

Smart Applications International

Harrison Muiru

Group Managing Director