Case Study: Securitas Direct achieves enhanced customer service and increased productivity with Oracle Field Service (Oracle)

Securitas Direct Quickly and Accurately Delivers with Oracle

Securitas Direct Spain, a provider of security services, needed to boost customer satisfaction and business productivity by improving service delivery, accelerating time to market, and streamlining processes. A key challenge was synchronizing its custom in‑house workforce management tool with a cloud SaaS solution while maintaining high service quality.

The company implemented Oracle Field Service (with Oracle CX Service support) with help from Oracle Consulting. The rollout cut field information processing time, sped release cycles, and raised productivity and customer experience by improving traceability, control, and workforce management. New capabilities such as notification channels and self‑service appointment management, reduced in‑house customization, and semiannual product updates further sustained operational gains.

Securitas Direct

Ana Pilar Pérez del Cura

Customer Service Platform Manager IT