Case Study: Scottish Legal Aid Board achieves reduced HR costs and enhanced employee services with Oracle Human Resources

Scottish Legal Aid Board Reduces Human Resources Costs, Enhances Employee Services, and Builds Foundation for Shared Services in Scottish Public Sector

Scottish Legal Aid Board (SLAB), the public body that administers legal aid in Scotland (about 350 employees), needed to replace a bespoke, access‑based personnel record system that was manually maintained, labor‑intensive, and did not integrate with payroll. The outdated processes hindered efficiency and made compliance and routine HR tasks slow and costly.

SLAB implemented Oracle Human Resources, Payroll, Self‑Service Human Resources and HCM Cloud to standardize, automate and modernize HR workflows. The solution cut paper use through electronic payslips and P60s, empowered employees and managers with web self‑service, reduced operating costs, freed HR to focus on strategic work, ensured payroll-legislation compliance, and positioned SLAB to join a wider public‑sector shared‑services initiative.

Scottish Legal Aid Board

John McLeod

Head of Information Systems