Case Study: Schloss Elmau achieves personalized, paperless luxury guest journeys with Oracle Hospitality Suite8 (Oracle)

Schloss Elmau Uses End-to-End Property Management Solution to Enrich Guests’ Journeys and Remain at Forefront of World’s Leading Resorts

Schloss Elmau is a world‑leading luxury resort in the Bavarian Alps comprising the historic Castle and a modern Retreat, known for cultural programming and high‑end service. To stay at the forefront, the hotel needed to deliver fully individualized guest experiences across reception, restaurants, spas, shops and online channels, enable easy mobile booking of services, introduce mobile check‑in and signing, and run a paperless, integrated ERP to boost operational efficiency.

Schloss Elmau deployed Oracle Hospitality Suite8 Hotel Property Management Base with Oracle Database to create an end‑to‑end, modular property management and e‑commerce platform. The solution enabled web booking with a shopping‑cart experience, mobile room access and invoice eSignatures, tablet‑based staff tools, centralized guest data and automated surveys, delivering seamless workflows, higher housekeeping productivity, richer guest insights, a paperless operation and the flexibility and security that helped the resort host the 41st G7 summit.

Schloss Elmau

Dietmar Müller-Elmau

Chief Executive Officer and Owner