Case Study: Samsonite achieves global scale, reduced costs, and improved uptime for Bagsupport with Oracle Cloud Infrastructure

Samsonite Europe scales luggage-damage service with Oracle

Samsonite Europe, part of the global luggage maker Samsonite International, developed Bagsupport to simplify airlines’ handling of damaged-baggage claims by centralizing repairs, replacements, and inventory. The app started on-premises, but growing airline interest and the need to replace a fragmented network of local repair partners made higher uptime, lower costs, and global scalability essential.

Samsonite migrated Bagsupport to Oracle Cloud Infrastructure and rebuilt its front end with Oracle APEX, working with partners iAdvise and Exitas. The move eliminated on-premises downtime, cut software and hardware costs, added backup, monitoring, and 24/7 Oracle support, and enabled global access and scale—supporting integrations such as SITA’s WorldTracer and positioning Bagsupport for worldwide airline rollout.

Samsonite

Dirk de Smyter

IT Director for Europe