Case Study: Rydges Sydney Airport achieves faster room turnarounds and improved guest services with Oracle MICROS OPERA Mobile

Rydges Sydney Airport Improves Guest Services with Oracle MICROS OPERA Mobile

Rydges Sydney Airport is a 4.5‑star, 318‑room hotel located steps from the international terminal that serves a high volume of time‑sensitive business and leisure travelers. Operating 24/7 with frequent surges in arrivals and departures, the property relied on manual, paper‑and‑phone housekeeping and maintenance processes that slowed room turnarounds, burdened front‑desk staff and risked guest satisfaction in an increasingly competitive Sydney market.

In a six‑week rollout Rydges implemented Oracle MICROS OPERA Mobile on wireless devices, enabling mobile check‑in (including on the airport shuttle), real‑time housekeeping and maintenance requests, and prioritized room servicing. The automation reduced front‑desk workload, sped room turnaround and inventory availability, minimized guest disturbances, improved maintenance response times, and supported stronger guest satisfaction and revenue growth.

Rydges Sydney Airport

Tish Nyar

General Manager