Case Study: Romec achieves doubled maintenance technician productivity and 70% fewer return visits with Oracle Real‑Time Scheduler (Oracle)

Romec Doubles Maintenance Technicians’ Productivity, Cuts Return Service Visits by 70%, Eliminates Maintenance Backlogs

Romec, a UK facilities‑management provider serving national brands with a 300‑strong field engineering workforce, faced rising pressure to increase daily technician visits, reduce return service calls, meet strict client SLAs and statutory maintenance schedules, improve customer notifications and same‑day responsiveness, cut fuel and vehicle costs, and gain timely KPI visibility across its operations.

By replacing a partially manual system with Oracle Real‑Time Scheduler, Romec doubled engineer visits from three to six per day, cut return visits from 50% to 17%, achieved 90% SLA compliance across 380,000 annual site visits, and reduced technician travel time by 30%. The solution also eliminated maintenance backlogs, improved real‑time dispatching and mobile job updates, boosted customer satisfaction with accurate appointment and arrival information, and delivered the data Romec needed to further optimize planning and resource allocation.

Romec

James Grundy

Head of Operations, National Service Center