Case Study: Roka Bioscience resolves customer issues in days and improves data integrity and ISO compliance with Oracle

Roka Bioscience Resolves Customer Issues in Days, Not Weeks—Boosts Productivity and Compliance with Application-Environment Integration

Roka Bioscience, a 125-employee life‑sciences company in New Jersey that develops rapid molecular assays and the Atlas system for food‑safety testing, needed to strengthen product‑lifecycle management, eliminate redundant data entry across systems, speed customer‑issue resolution, and maintain ISO 9001 compliance while ensuring product safety and reliability.

Roka implemented a bidirectional integration between Oracle Agile PLM and JD Edwards EnterpriseOne (with Oracle partner GoEngineer), automating data sharing for parts, bills of material, suppliers, and customer cases. The integration cut data‑processing time by about 25%, reduced supply‑chain and quality headcount by roughly 2–2.5 FTEs, shrank document and parts approval cycles from weeks to 1–3 days, and accelerated customer‑case resolution from weeks to days while eliminating data discrepancies and improving ISO compliance and trend‑driven quality improvements.

Roka Bioscience

Mike LeDee

Director, Quality Systems