Case Study: Ricoh achieves secure, simplified single-sign-on for sensing solutions with Oracle Identity Cloud Service

Ricoh ensures sensing solutions security with Oracle PaaS

Ricoh, traditionally known for office equipment, shifted toward IoT and a “digital workplace” strategy to offer sensing and cloud services across industries like healthcare, retail, and public transportation. The company needed a centralized authentication and authorization system to improve customer convenience with single sign-on for internal and external applications and to securely scale access across many services and user types.

Ricoh deployed Oracle Identity Cloud Service to consolidate identity management, enabling customers to access multiple services with one ID and allowing Ricoh to connect new services in hours using templates. The solution improved user experience, increased business agility, met strict B2B/B2C security requirements (supporting OAuth 2.0, SAML, OpenID Connect and federation), provided flexibility as identity or service provider, and ensured ongoing security through frequent updates.

Ricoh

Hiroyoshi Kuroda

Service Platform Development Department, Sensing Solutions Center, Digital Business Group