Case Study: Renault MAIS achieves higher customer satisfaction and engagement with Oracle Mobile Hub (Oracle)

Renault MAIS Aims to increase customer satisfaction and engagement with Digital Transformation

Renault MAIS in Turkey set out to increase customer satisfaction and engagement through a digital transformation focused on creating an ongoing mobile presence and improving service-process productivity. The challenge was to deploy a mobile platform that could integrate with existing back-end systems while delivering a seamless experience for customers.

Renault MAIS implemented Oracle Mobile Hub (Oracle Mobile Cloud Enterprise) through partner Smartface, enabling integration with Oracle E-Business Suite or Oracle Cloud Applications and any other back end. The solution delivered a continuous mobile presence that is expected to boost service-process productivity and raise customer satisfaction and engagement, according to CIO Oguzhan Yildiz.

Renault MAIS

Oguzhan Yildiz

CIO