Case Study: Reale Seguros speeds up customer response times with Oracle Cloud ERP and CX

Reale Seguros speeds up customer response times using Oracle

Reale Seguros, the Chilean insurance company, wanted to build a digital business from the start and needed a fully cloud-based architecture with a single system to manage complete customer information from first contact through policyholder status. To support that goal, the company chose Oracle Fusion Cloud ERP and Oracle CX, looking for secure access to data, strong insurance industry expertise, and a cloud solution designed natively for the cloud.

With Oracle, Reale Seguros improved both service and operations, meeting its target of responding within five days to more than 99% of insurance inquiries and fulfilling all Chilean financial documentation requirements. The company also reduced IT effort to manage the system and shortened its monthly financial close to five days, helping Oracle enable faster growth and greater efficiency with a leaner staff.

Reale Seguros

Cesar Alonso

Director of IT