Case Study: Radius Bank boosts customer retention and saves millions with Oracle CX Service

Radius Bank goes branchless with Oracle Cloud

Radius Bank is a branchless digital bank managing $1.3 billion in assets that offers consumer and small-business banking, a banking‑as‑a‑service platform, and licensed white‑label services for fintechs. The bank needed to replace legacy on‑premise customer management software that didn’t give staff a unified view of customers or the ability to anticipate needs and prevent defections.

Radius moved to Oracle Cloud CX (Oracle Service and Oracle B2C Service) to consolidate data, automate customer‑facing workflows, and monitor phone, email, and chat in real time. Features such as churn alerts, a searchable knowledge base, automated email responses, and the Rae chatbot (with automatic escalation to live agents) helped Radius save millions in deposits, resolve 15% of chat inquiries via Rae, cut average live‑agent handling time by one minute, and increase Net Promoter Score by 20%.

Radius Bank

Christina Shortall

Vice President of Customer Experience