Case Study: PuntoNet achieves 47% more field productivity and 93% fewer service delays with Oracle Field Service

Puntonet improves operations by 47% with Oracle

Puntonet is an Ecuadorian telecommunications provider (founded 1999) serving about 100,000 customers nationwide with data, internet, cloud, and managed security services and roughly 8,000 field service jobs per month. Facing accelerated digital transformation, Puntonet needed to automate manual scheduling and equipment assignments, maximize field-team efficiency, and improve customer communication and satisfaction.

By implementing Oracle Field Service (integrated with Oracle Service), Puntonet gained georeferencing, real-time visibility, skills-based assignment, and automated SMS notifications. Technician travel time fell from ~60 to 29 minutes, activities per technician rose 47% (2019–2020), hiring costs dropped ~30%, service delays fell 93%, and daily complaint calls fell from about 160 to ~10.

PuntoNet

Leonardo Quintero

Deputy National Operations Manager