Case Study: PTV Telecom achieves improved network operations and higher customer satisfaction with Oracle Communications Operations Monitor

PTV Telecom Improves Next-Generation Network Operations to Increase Customer Satisfaction and Cable Service Quality

PTV Telecom, a Córdoba-based provider of voice, video and data-over-cable services in Spain, needed better visibility and control of its next‑generation VoIP network. The company sought to simplify operations, speed problem identification and isolation, and reduce resolution times to improve cable service quality and customer satisfaction while containing costs.

PTV deployed Oracle Communications Operations Monitor, implemented by partner Quobis, to optimize voice‑service quality and make more efficient use of network‑operations staff. The solution accelerated issue resolution, reduced potential subscriber churn, and helped raise overall service quality and customer satisfaction.

PTV Telecom

Carmen Perales

Head of Telephony Services