Case Study: POSCO achieves 10x faster customer responses and 30x faster cost calculations with Oracle

POSCO Responds 10x Faster to Customer Inquiries, Gains Steel-Production Efficiency, and Enhances Customer Satisfaction

POSCO, a leading global steelmaker, needed to re‑engineer its ERP, consolidate and standardize product data across 176 enterprise systems (ERP, MES, supply chain, BI), and gain enterprise‑wide visibility into commodity consumption and production costs. The company also required a high‑performance, scalable hardware platform to support rapid data growth and 24/7 support to avoid manufacturing disruptions and improve IT productivity.

POSCO implemented Oracle Fusion Product Information Management, Oracle E‑Business Suite R12, Oracle Process Manufacturing and related Oracle BPM and data‑quality tools, all running on Oracle Exadata and Exalogic with Oracle Platinum Services and consulting. The integrated solution standardized product data, reduced waste, and centralized cost tracking, enabling 10x faster customer responses, 30x faster production‑cost calculations, 4x faster MES reporting, the ability to process substantially more data without bottlenecks, and faster IT support—driving higher operational efficiency and customer satisfaction.

POSCO

Gyeong-Cheol Kim

Head of Information Infrastructure Promotion Group