Case Study: Pella Corporation accelerates order-to-install—verifies orders 80% faster and enables real-time scheduling with Oracle

Pella Accelerates the Order-to-Install Experience—Verifies Orders 80% Faster and Schedules Door Sales and Services in Real Time

Pella Corporation, a family‑owned U.S. manufacturer of windows and doors with a 89‑year history and about 6,000 employees, needed to improve manufacturing efficiency and visibility, deliver seamless customer service and real‑time scheduling, better manage warranties, reduce duplicate customer records, and streamline field‑service operations and online appointment scheduling.

Using Oracle E‑Business Suite Release 12.1 and a suite of integrated Oracle applications (Marketing, CRM, Configurator, Order Management, Manufacturing, Transportation, Install Base, Service Cloud, WebCenter, BI, Financials, and more), Pella centralized planning and automated workflows across sales, production, delivery and service. The company now verifies orders 80% faster and schedules installs in real time, cut MRP run time from 14 to 2 hours while reducing involved staff by 40%, validated 95% of address records at entry and identified 45% more duplicates, improved on‑time delivery and online scheduling conversion, and gained better warranty control and operational visibility.

Pella Corporation

Jim Thomas

Director of IT Operations