Case Study: PC Arts Argentina reduces repair time by 35% and cuts costs by 40% with Oracle Service Cloud

PC Arts Argentina Transforms its Post-Sales Services with Oracle

PC Arts Argentina, a Buenos Aires–based manufacturer of personal and business computers with branches in Córdoba and Mendoza, needed to modernize its post‑sales operations as it grew. The company sought to automate repair workflows, improve component traceability, reduce equipment turnaround times, and boost customer satisfaction and transparency.

PC Arts implemented Oracle CX (Service Cloud and Field Service) to centralize repair records, automate status updates, and give managers and customers real‑time visibility; the rollout took four months plus one month of support. The solution cut repair costs by 40%, sped up repairs by 35%, ensured SLA compliance, eliminated duplicate repair requests, increased repair throughput, and drove strong customer sentiment (91% of clients would recommend the post‑sales service).

PC Arts Argentina

Alejandro Galafassi

Service Manager