Case Study: Pacífico Seguros achieves sales close times from 1 day to 15 minutes with Oracle CX

Pacífico Seguros cuts sales close times from 1 day to 15 minutes with Oracle CX

Pacífico Seguros, an insurance company and subsidiary of Credicorp in Peru, needed to centralize customer service requests into a single cloud solution that could handle on-premises data and be accessed from any device or location. The company chose Oracle, specifically Oracle Cloud Infrastructure (OCI) and Oracle Customer Experience (CX), to meet its flexibility and security needs.

With Oracle, Pacífico Seguros improved process efficiency by 20% and enhanced the time and quality of service for each client. The solution also helped boost sales and cut the time to close a sale from 1 business day to just 15 minutes.

Pacifico Seguros

Jhon del Pino Perez

CRM and Customer Data Product Owner