Case Study: PPHE Hotel Group achieves 25% faster check-in/check-out and streamlined payment processing with Oracle Hospitality Gateway Interfaces Cloud Service

Oracle Hospitality Gateway Interfaces Cloud Service at PPHE Hotel Group

PPHE Hotel Group, a design-led operator with hotels across 38 European destinations, needed to speed up and simplify payment processing while reducing its dependency on locally hosted IT systems. Manual reconciliation and non‑integrated payment terminals were slowing check-in/check-out and distracting reception teams from guest service.

PPHE implemented Oracle Hospitality Gateway Interfaces Cloud Service integrated with Oracle Hospitality OPERA Property Cloud Service, moving payments to a cloud-based, fully integrated solution. The change cut average check-in/check-out times by about 25%, reduced reconciliation and manual entry, enabled automated deposit processing during night audit, introduced guest-facing options like TV checkout, and is being rolled out across remaining UK properties.

PPHE Hotel Group

David Hopkins

Regional IT Manager