Case Study: HarbisonWalker International achieves real-time order promising and 90%+ on-time delivery with Oracle Cloud

Oracle apps help HWI sense and respond to demand with agility

HarbisonWalker International (HWI), a 150‑year leader in refractory products with 19 plants and 30 global sourcing centers, faced operational strain after mergers and a new plant left it running on a patchwork of legacy systems. Nine distinct supply chains, manual overrides, limited plant-to-plant coordination, and siloed data constrained visibility, forecasting, and responsiveness to changing market conditions.

HWI implemented a unified Oracle Cloud solution—including Cloud ERP, SCM, EPM, CX and Analytics—partnering with Inspirage and Grant Thornton to standardize planning, order fulfillment, and execution. The result: improved forecast accuracy and real‑time order promising, over 90% on‑time delivery, reduced changeovers, overtime and inventory, greater automation and profitability visibility, and lower costs through elimination of data silos.

HarbisonWalker International

Joshua Stauffer

Senior Director, IS and Technology