Case Study: OPPO achieves rapid global expansion and a unified self-service customer platform with Oracle CX Service

OPPO supports global business expansion with Oracle

OPPO Mobile Telecommunications sought to support rapid global business expansion but needed a scalable, agile customer service solution to unify self-service and knowledge management across multiple countries and regions. The company faced the challenge of quickly deploying a consistent customer experience and establishing knowledge-base processes to support growing international operations.

OPPO implemented Oracle CX Service (Oracle RightNow Cloud Service) to build a unified self-service customer platform in just four months. The solution enabled standardized knowledge-base management across 23 countries and regions, improved customer experience, and supported OPPO’s fast global expansion.

OPPO

Raymond Jin

Director of Global Customer Service Dept.