Case Study: Banff Park Lodge achieves reliable, streamlined operations and improved guest service with Oracle OPERA Cloud

OPERA Cloud Levels the Playing Field for Banff Park Lodge

Banff Park Lodge, an independent hotel in the Canadian Rockies that hosts conferences, weddings and trade shows, needed a property management system that would simply work with minimal IT overhead. With limited staff, high turnover and the need to compete with larger operators, the lodge’s priority was a reliable, easy-to-use platform that reduced complexity and training time so frontline teams could focus on guests.

The property implemented Oracle’s OPERA Cloud and OPERA Sales and Event Management, which delivered an intuitive UI, self-paced eLearning and cloud-hosted infrastructure. The result: faster staff onboarding, fewer IT headaches and server maintenance, more productive sales teams and smoother guest service—enabling the lodge to operate more efficiently and compete at a larger scale.

Banff Park Lodge

Steven Schultz

Director of Rooms