Case Study: ONVZ achieves faster time-to-market, personalized customer service, and reduced costs with Oracle Health Insurance Connect and Oracle Service Cloud

ONVZ Optimizes Insurance Services with Oracle

ONVZ is a Dutch health insurer serving more than 460,000 people that prides itself on high-quality, customer-focused care and freedom of choice for policyholders. Facing heavily customized legacy systems that slowed product launches, complicated compliance, and hampered contact-center effectiveness, ONVZ needed a modern, integrated front- and back-office platform to boost agility, personalize service, and reduce IT costs.

Working with Truston, ONVZ implemented Oracle Health Insurance Connect to Back Office and integrated it with Oracle Service Cloud, standardizing core processes and automating inbound contact handling. The solution gave 70+ agents a 360-degree view of policyholders, accelerated time-to-market for products, ensured regulatory compliance, reduced total cost of ownership, and improved customer service and operational efficiency.

ONVZ

Marco Saas

CFO