Case Study: OnsiteGo achieves automated service delivery and enhanced customer experience with Oracle CX Service

OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle

OnsiteGo faced the challenge of scaling and streamlining its customer service across multiple channels. The company needed to automate service delivery and ensure inquiries from web, email, chat, and the call center were routed correctly to improve response times and overall customer experience.

Working with Speridian Technologies, OnsiteGo implemented Oracle CX Service (Oracle Service Cloud) to automate routing and provide a 360-degree view of customer interactions. The solution centralized inquiries, sped up resolution, and delivered a more consistent, enhanced experience for customers.

OnsiteGo

Sunil Gandhe

Chief Operating Officer