Case Study: Oakwood Asia Pacific Ltd. achieves streamlined apartment rental billing, faster market response, and superior guest service with Oracle Hospitality Suite8 (Oracle)

Oakwood Asia Pacific Gains Ability to Easily Manage Apartment Rental Billing, Responds Faster to Market Demands, and Delivers Superior Guest Service

Oakwood Asia Pacific Ltd., a Singapore‑based serviced‑apartment operator managing 33 properties across Asia Pacific and Japan, needed to unify disparate property‑management and point‑of‑sale systems, handle complex long‑stay rental billing, and simplify operations to support rapid expansion and consistent guest service across countries such as India and Japan.

The company deployed Oracle Hospitality Suite8 to integrate PMS, POS, accounting and back‑office functions, enabling configurable long‑stay billing, centralized performance reporting and direct posting of ancillary charges into guest bills. The rollout — completed for new properties in just three weeks and expanded to multiple openings in 2016–2017 — delivered faster market responses, increased revenue opportunities, more accurate budgeting and reporting, reduced staff onboarding time, and a measurable improvement in guest service and billing accuracy.

Oakwood Asia Pacific Ltd.

Dean Schreiber

Managing Director