Case Study: NRGi achieves 99.5% first-time bill success with Oracle

NRGi achieves 99.5% first-time bill success with Oracle

NRGi, one of Denmark’s largest energy groups, sought to double its customer base amid intense competition, low prices, and recent retail acquisitions. The company needed better billing accuracy, full visibility across customer operations, and multi-channel engagement beyond its initial all-digital self-service offering to reduce acquisition costs and improve retention.

NRGi implemented Oracle Utilities Customer Service and Billing, Oracle Utilities Meter Data Management, and Oracle Service (implemented with partner Wipro) to consolidate customer operations on a single platform. The migration produced a 99.5% first-time bill success rate and a 4.3% improvement in billing accuracy (Jan 2019–Mar 2021), enabled differentiated product offers (renewable-only, no-frills), and centralized customer interactions and marketing—boosting retention and operational efficiency.

NRGi

Kim Damsgaard

Head of Service Delivery