Case Study: North West Support Services achieves 50% higher productivity with Oracle OCI and MySQL HeatWave

North West Support Services improves productivity with OCI and MySQL HeatWave

North West Support Services, an Australian nonprofit that supports people with disabilities, was struggling with manual spreadsheet-based rostering, billing, and payroll. The team needed a secure, cloud-based way to manage real-time shift changes and improve visibility across staff assignments, so it turned to Oracle and its Oracle Cloud Infrastructure (OCI) and MySQL HeatWave services.

Oracle implemented OCI, OCI Compute, and MySQL HeatWave to replace spreadsheets with a modern rostering and reporting system. The new platform enabled real-time schedule updates, mobile access for workers, and automated reporting, helping cut manual paperwork and improve payroll accuracy. Oracle’s solution also boosted staff productivity by 50% and gave North West Support Services reliable 24/7 service with no downtime.

North West Support Services

Nick Higgins

IT Manager