Case Study: Navis India Technologies cuts service-response time by three hours and saves 10 IT hours per month with Oracle Auto Service Request

Navis India Technologies Automates to Cut Three Hours from Service Responses and Meet Service-Level Agreements

Navis India Technologies Pvt. Ltd., a global leader in terminal-operating systems with over 25 years’ experience, needed to ensure high availability for customers’ 24/7 marine-terminal operations while reducing time spent on hardware remediation. The company sought an automated way to generate service requests for hardware faults (for products like Pillar Axiom 600 and StorageTek SL3000), speed diagnostics to meet service-level agreements, and free IT staff to focus on optimizing TOS rather than troubleshooting.

Navis implemented Oracle Auto Service Request as part of Oracle Premier Support for Systems, gaining automatic fault self-diagnosis, outbound-only telemetry for secure fault reporting, and prioritized part dispatches. The simple deployment cut fault-response lag by three hours per incident, saved about 10 IT hours per month on diagnostics, improved system availability and SLA compliance, and required no additional cost.

Navis

Subramanian Kesavan

Lead – Systems Engineering