Case Study: MTN Group achieves 33% HR cost reduction and unified employee records with Oracle Human Resources Information System

MTN Group Consolidates Employee Information for Operations Across Africa and the Middle East, Cuts Human Resources Costs by 33%

MTN Group Ltd., a Johannesburg‑based telecommunications leader serving more than 200 million people across 22 operations in Africa and the Middle East, needed to unify and streamline HR across diverse markets. The company sought accurate, global HR reporting and visibility across all employee types, manager and employee self‑service to lift routine administrative burden from in‑country HR teams, and a flexible solution that supported local requirements while enabling talent development and consistent employee experiences.

MTN deployed Oracle Human Resources Information System (part of Oracle E‑Business Suite) with Oracle Learning Management, iRecruitment and Oracle Premier Support, implemented with Accenture, to consolidate employee data into a single system. The solution automated manual processes, standardized leave and performance management, and improved learning and recruitment workflows—reducing HR processing headcount and costs by 33%, enabling richer reporting and faster decision‑making across 22 operations, and strengthening MTN’s position as an employer of choice.

MTN Group

Dean Strooh

Head of Human Capital