Case Study: Town of Mount Pleasant achieves 24/7 online permitting with Oracle Cloud

Mount Pleasant gives residents 24-hour access to permitting with Oracle Cloud

The Town of Mount Pleasant, one of South Carolina’s fastest-growing cities, needed to modernize permitting and licensing as demand for city services rose and its roughly 7,500 annual permits were still handled through outdated email and paper-based processes. Residents and staff were limited to business-hours service, so the town turned to Oracle, using Oracle Permitting and Licensing to create a more efficient, user-friendly way to manage these services.

Oracle Consulting implemented Oracle Permitting and Licensing as a unified cloud-based platform for permitting, planning, and code enforcement. The solution enabled 24/7 online applications, inspections, fee payments, permit tracking, and resident communication, while also providing map-based permit visibility; the town reported lower system maintenance costs and a more robust experience for both staff and citizens.