Case Study: Monroe County modernizes permitting and boosts self-service with Oracle Permitting and Licensing

Monroe County modernizes its permitting process with Oracle Cloud

Monroe County, Florida, which serves the Florida Keys, needed to modernize a decades-old permitting process that relied on paper-based reviews, required residents and contractors to visit one of five offices, and could take 35 days or more for an initial plan review cycle. The county turned to Oracle Permitting and Licensing to create a more efficient, transparent, and user-friendly experience for both staff and the public.

Oracle Consulting implemented Oracle Permitting and Licensing in 2021, consolidating workflows, enabling online self-service for permit applications and inspections, and standardizing permit data across departments. With Oracle, Monroe County now offers 24/7 online access, simultaneous multi-agency reviews, and better visibility across offices, helping improve customer satisfaction, increase consistency, and support higher throughput when needed.

Monroe County

Ed Koconis

Permitting Administrative Director