Case Study: Metronet doubles daily service call completions and reduces contractor costs with Oracle Field Service Cloud Service

Metronet Doubles Daily Field Service Call Completion, Reduces Reliance on Contractors and Associated Costs with Cloud-based Solution

Metronet is an Evansville, Indiana–based fiber‑optic telecom provider serving multiple cities with high‑speed internet, phone, and IPTV. As it grew, the company needed to deliver faster, more reliable field service, reduce reliance on costly contractor technicians, gain better insight into technician performance and call costs, and deploy a scalable, easy‑to‑manage field service system quickly.

Metronet implemented Oracle Field Service Cloud, integrating it with billing, provisioning and Oracle Inventory to enable dynamic truck stocking, optimized routing, and improved back‑office automation. Deployed to one market in under three months and fully rolled out in six, the solution doubled daily completed service calls, cut contractor labor enough in month one to cover the subscription cost, eliminated paper processes, improved ETA accuracy and technician coaching through analytics, and avoided additional on‑site IT infrastructure.

Metronet

Bob Humphrey

Director of Technology