Case Study: Meliá Hotels International delivers personalized guest experiences with Oracle OPERA Cloud

Meliá Hotels delivers memorable, personalized experiences with Oracle OPERA Cloud

Meliá Hotels International, one of the world’s largest hotel groups, needed to create a more seamless and personalized guest experience while dealing with isolated property management systems across more than 400 hotels. The company also wanted to streamline operations, improve real-time data access, and reduce the repetitive manual work that was taking staff away from guest service, so it turned to Oracle and Oracle Hospitality OPERA Cloud PMS.

Oracle implemented Oracle Hospitality OPERA Cloud as a centralized platform across Meliá’s properties, using Oracle Hospitality Integration Platform (OHIP) to connect key systems and standardize processes. As a result, Meliá consolidated its PMS environment, automated time-consuming tasks like invoice corrections, improved reporting and personalization, and strengthened its loyalty program across locations. Oracle also helped digitize guest services through the Meliá mobile app, enabling features like digital keys and mobile check-in/out, creating a more frictionless experience and freeing staff to spend more time with guests.

Meliá Hotels International

Christian Palomino

Global IT Vice President