Case Study: MediSwitch achieves 99.95% uptime and processes hundreds of thousands of daily EDI transactions with Oracle Database Appliance and Oracle Advanced Customer Support

MediSwitch Processes Several Hundred Thousand EDI Transactions per Day with a Single Database Administrator on Fully Serviced Infrastructure

MediSwitch, a division of Altron TMT, is a leading South African electronic data‑interchange (EDI) provider for healthcare, serving about 30,000 practitioners and all retail pharmacies and processing several hundred thousand claims transactions per day. Its challenge was to guarantee near‑continuous availability and real‑time, bidirectional replication of its claims systems to support accelerated payments to providers, reduce administrative overhead and paper, meet strict SLAs (99.95% uptime), and do so cost‑effectively while scaling as transaction volumes grow.

MediSwitch deployed Oracle Database Appliance with Oracle Advanced Customer Support and Oracle GoldenGate for subsecond, bidirectional replication across separate datacenters, consolidated production/test/dev environments, and relies on a single DBA supported by Oracle for maintenance. The solution delivered 100% data‑warehouse availability since November 2013 (about 23 million EDI transactions per month), met uptime SLAs, cut total cost of ownership by 45%, reduced support needs by 60%, sped upgrades by 80%, enabled monthly billing reports in under 45 minutes, and supported sustained business growth with on‑demand scalability.

MediSwitch

Wayne Botha

IT Manager