Case Study: Makkah Medical Center achieves 10x faster application response and 30x faster reporting with Oracle Database Appliance

Makkah Medical Center Increases Productivity Using Engineered Systems

Makkah Medical Center, the largest private hospital in Makkah with nearly 200 beds, 32 outpatient clinics and 600 staff, needed to boost its hospital management information system (HMIS) performance, move from manual to electronic insurance claims, minimize downtime from multi‑vendor support, and lower infrastructure TCO while enabling rapid service expansion. Slow application and reporting times, heavy paper volumes, and fragmented systems were impeding patient administration and back‑office operations.

The center deployed Oracle Database Appliance with Oracle Database 12c and Real Application Clusters, implemented by partners Tagniyat and Raya, consolidating disparate instances onto a single platform with 24/7 Oracle support. Results included a 60% improvement in application performance, 10x faster response times, 30x faster reporting, claims processing cut from 5 hours to 30 minutes, accounts receivable processed 6x faster, elimination of hundreds of thousands of paper documents per month, reduced downtime, and lower TCO through simplified, scalable, single‑vendor infrastructure.

Makkah Medical Center

Magdi Abass

Senior Database Administrator