Case Study: MagtiCom achieves 4x faster monthly billing, 40% lower database costs, and improved service availability with Oracle Exadata

MagtiCom Increases Online Communications Services Availability, Speeds Monthly Billing by 4x, and Cuts Database Ownership Cost 40%

MagtiCom LTD is Georgia’s leading telecommunications provider, serving more than 2 million subscribers with mobile, fixed, internet and TV “quadruple play” services. Facing rapid service expansion and growing load from new offerings like satellite broadcasting, the company needed to minimize online outages that drove overwhelming call volumes to customer care, improve database performance and scalability, and reduce licensing and administration costs by consolidating multiple billing, roaming, prepaid/postpaid and customer-care databases.

Working with Oracle Consulting and partner UGT, MagtiCom deployed Oracle Exadata Database Machine and consolidated its core databases onto a single engineered platform. The move cut overall database ownership cost by 40%, delivered failover in seconds, eliminated frequent restarts, and enabled a smooth two-month migration. Monthly billing time dropped 4x (from 6 hours to 1.5 hours), online service disruptions were minimized so customers could continue account tasks during incidents, and the platform provided the performance and scalability needed to support future growth.

MagtiCom

Shota Gvinianidze

CIO