Case Study: Luxury Family Hotels achieves centralised reservations and streamlined operations with Oracle Hospitality OPERA Property Lite Cloud Service

Luxury Family Hotels & Oracle Hospitality OPERA Property Lite Cloud Service

Luxury Family Hotels operates eight family-friendly properties across the UK and, after buying seven hotels out of administration in 2011, faced the urgent challenge of replacing disparate property management systems and centralising reservations to avoid overbookings and reduce operational strain. After a year of testing another supplier, the group selected Oracle Hospitality OPERA Property Lite Cloud Service to provide a single, reliable PMS and modernise distribution and point-of-sale systems.

Implementing OPERA and Oracle Hospitality POS gave the group live inventory across every hotel, enabling a centralised reservations team that now handles 70–80% of bookings and streamlines upsell and cross-sell opportunities; a unified POS improved stock control and increased staff gratuities. The OXI interface automated distribution tasks, cutting manual work and helping drive growth and profitability—the business reported a 20% revenue increase in 2015.

Luxury Family Hotels

Jonathan Parker

Head of Revenue and Sales