Case Study: Louisville Water Company achieves greater efficiency and reliability with Oracle Utilities Work and Asset Management

Louisville Water transforms asset management with Oracle

Louisville Water Company wanted to reinvent its asset management program to reduce manual work, eliminate paper-based processes, and improve the reliability of water service. As a longtime Oracle customer, it chose Oracle Utilities Work and Asset Management, integrating it with Oracle Utilities Customer Care and Billing and other Oracle utilities products to support its modernization goals.

Oracle implemented Oracle Utilities WAM as the enterprise platform for Louisville Water’s asset program, giving field teams real-time asset data, automating timecard updates, and enabling better tracking across assets and systems. The results included predictive maintenance insights, faster incident response, and stronger cost analysis, plus measurable gains: on-time customer appointments improved to 97%, manual data entry dropped by 530 hours per month, and work order throughput increased by 23%.

Louisville Water Company

Obe Everett

Director, PMO & Business System Support