Case Study: La Poste halves payroll processing time for 120,000 employees with Oracle Advanced Customer Support

La Poste Halves Processing Time for Issuing Payroll to 120,000 Employees

La Poste, France’s national postal operator and the largest mail operator in Europe by revenue (about 240,000 employees), needed to guarantee availability of its human resources information system and optimize nightly batch processing—most critically payroll calculations for 120,000 private‑sector employees—to improve reliability and long‑term service quality.

Working with Oracle Advanced Customer Support to tune Oracle Database on Oracle Solaris, La Poste optimized database access, storage and server connections and adopted Oracle’s iterative methodology and skills‑transfer program. These changes halved average payroll calculation time from 4.5 hours to 2 hours, enabled more advance calculations, freed two hours for other HR tasks, improved employee self‑service and satisfaction, and helped La Poste anticipate and prevent HR processing issues; the support agreement has since been renewed twice.

La Poste

Hervé Despres

Director, Human Resources Solution Center, Central IT Services Department