Case Study: Kloby’s Smokehouse boosts guest engagement and streamlines kitchen efficiency with Oracle MICROS Workstation 6

Kloby’s Smokehouse Boosts Guest Engagement with Versatile Hub That Will Also Help to Optimize Kitchen Efficiency and Staff Training

Kloby’s Smokehouse, a popular Laurel, MD BBQ restaurant with growing catering and food‑truck operations, needed a versatile solution to boost guest engagement around its expanding craft beer and bourbon offerings, streamline kitchen workflow, and improve staff training while supporting offsite concession sales.

Kloby’s piloted Oracle MICROS Workstation 6 in the bar, using MICROS Simphony Engagement to surface beverage details, specials, and events; the durable, portable, energy‑efficient terminals with large screens also serve as training displays and kitchen aids. Staff embraced the system, guests became more informed and engaged, managers can quickly resync event sales to avoid rekeying, and Kloby’s plans a wider rollout to drive efficiency and better service.

Kloby’s Smokehouse

Michele Klobosits

Owner and CFO