Case Study: Khan Bank achieves 40% IT productivity boost and 4× faster data recovery with Oracle Exadata and Oracle Platinum Services from Oracle

Khan Bank Ensures Smooth Banking Operations, Improves IT Team Productivity by 40%, Enhances Customer Satisfaction, and Supports Growth

Khan Bank, Mongolia’s largest commercial bank with 530 branches and dominant retail market share, faced rapid transaction growth (internet +100%, mobile +70%, POS +84%) that overwhelmed its legacy hardware. The aging platform caused up to 70 hours of quarterly downtime, disrupted services—especially for remote and rural customers—and was made harder to manage by a shortage of local IT skills.

Khan Bank migrated five business‑critical databases to Oracle Exadata and adopted Oracle Platinum Services’ 24/7 remote monitoring, restoring data 4x faster, completing batch processing five hours earlier, and accelerating backups 3x. The new solution eliminated much downtime, raised customer satisfaction, boosted DBA productivity by 40%, freed IT staff for strategic work, and supported continued transaction growth and wider service coverage.

Khan Bank

Arvind Joshi

Director of Information Technology