Case Study: KESCo improves billing efficiency and customer satisfaction with Oracle Cloud Infrastructure

KESCo improves billing efficiency with Oracle Cloud Infrastructure

KESCo, the power supplier serving more than 600,000 residential and business customers in Kanpur, India, was struggling with on-premises systems that couldn’t keep up with online billing demand, leading to slow performance, billing errors, and no formal disaster recovery plan. KESCo turned to Oracle Cloud Infrastructure and related Oracle services to modernize its billing and payment environment.

Oracle helped KESCo migrate its customer billing application and disaster recovery setup to Oracle Cloud Infrastructure, supported by Oracle Enterprise Database Service, Cloud Guard, and Oracle Real Applications Clusters. The result was 24/7 access to billing services, 2X better application performance, lower total cost of ownership, improved data quality, and fewer customer complaints, with the full migration completed in about 25 days.

KESCo

Satyendra Kumar Srivastva

Project Manager