Case Study: Kamal Osman Jamjoom Group achieves 50% reduction in appraisal admin and real-time completion tracking with Oracle HCM Cloud

Kamal Osman Jamjoom Group Tracks and Monitors Rate of Appraisal Completions in Real Time, Reduces Administrative Work and Costs by 50%

Kamal Osman Jamjoom Group (KOJ) is a Dubai‑based retail group operating more than 650 stores across the six GCC countries with about 3,500 employees. Facing a paper‑based, high‑administration annual appraisal process—compounded by geographically dispersed teams, a six‑week deadline to standardize across brands and countries, and high printing/shipping costs—KOJ needed a fast, scalable way to automate talent management, identify high‑potential staff, and reduce overhead.

KOJ deployed Oracle Talent Management Cloud with Infosys using a rapid implementation, going live in just 32 working days. The cloud solution standardized appraisals across all outlets, provided real‑time tracking and bilingual single sign‑on, and cut administrative effort for the appraisal cycle by 50% (with a 25% reduction for managers and employees), eliminated paper and shipping costs, shortened the appraisal window to weeks, and lowered total cost of ownership.

Kamal Osman Jamjoom Group

Ian Halliwell

Group Human Resources Director