Case Study: Johnson Controls achieves greater service efficiency and customer engagement with Oracle Service and Oracle Field Service

Johnson Controls delivers greater value with Oracle

Johnson Controls, a company that reimagines building performance for people and the planet, faced the challenge of delivering a differentiated service experience while managing more than 5 million service requests each year. To improve access to data and knowledge for service teams and simplify best practices, Johnson Controls chose Oracle Enterprise Service Management, including Oracle Service and Oracle Field Service.

Oracle implemented a connected, AI-enabled service platform that replaced siloed applications with real-time data, intelligent assignment, and optimized field operations. With Oracle, Johnson Controls consolidated knowledge, improved technician routing and parts visibility, expanded digital handling of low-complexity inquiries, and achieved a 99% adoption rate of new processes and systems.

Johnson Controls

Mike Ellis

Chief Digital Officer