Case Study: John Lewis & Partners achieves a single view of inventory and 80% productivity gains with Oracle Retail solutions

John Lewis & Partners - Customer Case Study

John Lewis and Partners is a leading UK omnichannel retailer with 50 stores, 30,000 partners and c.£10B annual turnover, serving almost half its sales online. Facing inconsistent processes, a web of legacy systems and poor product data, the business struggled to manage stock efficiently, control rising supply‑chain costs and keep pace with rapidly changing customer expectations for speed and choice.

The retailer implemented Oracle Retail Merchandising, Oracle Retail Price Management and Stibo Product Information Management, integrating suppliers and standardizing workflows. The project automated daily tasks, engaged 2,500+ suppliers and rationalized product attributes, reducing time-to-market and delivering measurable gains: an 80% productivity uplift, 80% cut in invoice matching time, 60% reduction in purchase order maintenance, streamlined processes and a single scalable platform for omnichannel inventory management.

John Lewis & Partners

Susan Young

Head of Merchandising Strategy