Case Study: JNE Express achieves 99.86% database uptime and 70% application performance improvement with Oracle Management Cloud (Oracle)

JNE resolves logistical challenges, improves system downtime with Oracle Management Cloud

JNE Express, a leading Indonesian shipping and logistics company, needed to keep a complex, island-wide delivery network running reliably. Its operations team aimed to predict and prevent problems using AI for IT operations, but struggled with unplanned downtime and slow root-cause identification that disrupted service.

By deploying Oracle Management Cloud (Oracle Cloud Management Services) for anomaly detection and forecasting, JNE gained end-to-end visibility across its database infrastructure and automated problem detection. The result: 99.86% database uptime, a 70% average application performance improvement, a 70% reduction in customer complaints, and a full payback on the investment within 12 months.

JNE Express